Customer Service » FAQs

What's my shoe size?

If you are not sure what shoe size you normally wear, just take a look at any shoe you already have. Give us the brand and shoe size and we will then try our best to get the right size for you. Please specify if the shoe is unisex, men or women sizes.

Why are some products unavailable?

The majority of styles and brands we carry are either private labels (limited sizes and longer production time) or belong to a limited production or special event. Re-ordering is either impossible or would take months. All shoes on the site are on display in our retail stores in San Fran. Therefore; our best suggestions is to order your shoes as soon as they are posted on the site.

What are my payment options?

Credit cards: VISA, AMERICAN EXPRESS, MASTER CARD, are the only form of payments.
NO C.O.D or checks.

What about sales tax?

All items purchased and shipped in the State of California will be subjected to the County of San Francisco Tax rate.
In 2008, Tax Rate in San Francisco is 8.5%.
Any/all items shipped outside of California would NOT be taxed.

What are my shipping options?

UPS Ground is our standard shipping option.
Alaska and Hawaii will be UPS Air.
USPS (United State Parcel Service) is used for All international shipments.

How do I check my order status?

We will send an e-mail with UPS Tracking as soon as your order was packaged.
You will be able to track your shipment by accessing using your tracking No.

How can I cancel or change an order?

You can cancel or change your order for as long as your order was not on the UPS truck.

How do I return an item?

You may return, WITHIN 14 DAYS FROM THE PURCHASE DATE, any unworn item in its original packaging. PLEASE SEE OUR RETURN POLICY PROCEDURE.

I received a damaged item...

All shipments using UPS are insured for its full value. We will replace, will re-order if possible, or will issue a full refund (including freight charges) for any items delivered to you damaged or destroyed.