*  price does not include customs tax
** price includes insurance

Customers will be contacted on the status of their order within 1-5 business days.

Return Policy:

• Any/all returns without proper authorization number will be refused and returned to sender.
• Shoes may be returned within 14 days of the purchase date on the receipt.
• Shoes must be unworn and in it's original condition in original shoe box.
• You may exchange the shoes for another size, style or color, or you may request a refund.
• All refunds are given via company check, and will not be given as credit on the purchasing credit card.
• Refund checks will be for the price of the shoe, MINUS the shipping costs.
• ALL RETURNS MUST HAVE PROPER AUTHORIZATION by EMAIL OR PHONE.
• A return authorization number will be issued for accepted returns PRIOR TO returning the shoes to shoebizsf.com.

Cancelled orders: PLEASE NOTE It is customary for your bank to put a 30 day hold on authorized charges. If an order is cancelled, ShoeBiz will void the order with your bank, but cannot release the funds. You must contact your bank directly to have the charges released.